Insightly CRM
945
Reviews
4.2
Star rating
#53
Rank in Sales Analytics
Pros and cons
Pros
- Ease of Use
- Easy Customization
- Customizability
- Feature Richness
- Integrations
- Customer Support
Cons
- Learning Curve
- Limited Customization
- Limited Features
- Time-Consuming
- Expensive
- Incomplete Information
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-75.0%
46
Small Business
2
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 73.2% |
| Mid-Market | 20.3% |
| Enterprise | 6.6% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 14 | 4.3 |
| 2025 Q1 | 1 | 4.0 |
| 2025 Q2 | 7 | 4.6 |
| 2025 Q3 | 6 | 4.1 |
| 2025 Q4 | 2 | 4.5 |
| 2026 Q1 | 1 | 2.5 |
| 2026 Q2 | 12 | 4.3 |
| 2026 Q3 | 3 | 4.0 |
Satisfaction ratings
Ease of Use8.6
Ease of Setup8.5
Quality of Support8.3
Meets Requirements8.5
What reviewers say
Exceptional Interface and Usability with Helpful Documentation
5.0
“The interface and usability are exceptional. Furthermore, the accompanying documentation provides valuable assistance.”
Modern, Intuitive Design That’s Easy to Navigate
4.0
“It’s easy to navigate, with a modern, intuitive design that feels straightforward to use.”
Efficient CRM with Strong Reporting and Bulk Editing
4.5
“The features I use most and find the most valuable are bulk editing and reporting. The bulk editing function saves me a significant amount of time by allowing me to update multiple records at once instead of making changes individually. I also really like the drag‑and‑drop functi”