CallMiner Eureka
Reviews
Star rating
Rank in Speech Analytics
Pros and cons
Pros
- Helpful
- Innovation
- Ease of Use
- Improvement
- Artificial Intelligence
- User Interface
Cons
- Learning Curve
- Steep Learning Curve
- Missing Features
- Difficult Setup
- Accuracy Issues
- Training Required
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 13.3% |
| Mid-Market | 47.6% |
| Enterprise | 39.1% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 18 | 4.5 |
| 2025 Q1 | 1 | 5.0 |
| 2025 Q2 | 7 | 4.8 |
| 2025 Q3 | 1 | 5.0 |
| 2025 Q4 | 6 | 4.8 |
| 2026 Q2 | 7 | 4.5 |
Satisfaction ratings
What reviewers say
CallMiner Eureka Makes Call Reviews Faster and Efficient with AI Assist
“CallMiner Eureka helps me review calls and narrow them down effectively with the help of AI Assist.”
Promising Analytics with Need for Improved CRM Integration
“I like CallMiner Eureka for its ease of navigation and interface features, which make it easy to understand. The operators are strong, and the AI assistance appears to be promising.”
Fast Insights, Needs More AI Depth
“I use CallMiner Eureka for coaching and development, and it gives quick insights, which I find really helpful. The AI assist has been very useful, providing valuable information very quickly. The initial setup was very straightforward.”