Dialpad Support
Reviews
Star rating
Rank in Speech Analytics
Pros and cons
Pros
- Helpful
- Ease of Use
- Customer Support
- Features
- Response Time
- Call Recording
Cons
- Poor Customer Support
- Call Issues
- Dialer Issues
- Long Wait Times
- Delayed Support
- Missing Features
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 39.2% |
| Mid-Market | 54.8% |
| Enterprise | 6.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 14 | 4.6 |
| 2025 Q1 | 14 | 4.4 |
| 2025 Q2 | 1 | 5.0 |
| 2025 Q3 | 4 | 4.6 |
| 2025 Q4 | 4 | 4.4 |
| 2026 Q1 | 81 | 4.0 |
| 2026 Q2 | 72 | 4.2 |
| 2026 Q3 | 13 | 4.6 |
Satisfaction ratings
What reviewers say
An open, flexible, and solution-oriented community
“How easily they assign an agent to resolve issues, the easy access to administrative settings, and how lightweight the app is, both online and on the desktop”
Consistent and Reliable Product
“I can count on Dialpad to get customer questions to the right person and to give me the insights I need to improve experience and quality”
Dial Pad After A Year
“I've had to reach out to support twice - once when we had an issue with billing and then again when our system was done and both times they were able to resolve the issue fast. They also have their AI chat support that is actually great at providing help for the easy stuff. I ask”