G2 Vendor Directory

Genesys

by Vitech

20

Reviews

4.1

Star rating

#6

Rank in Systems Engineering And MBSE

Pros and cons

Pros

    Cons

      Traffic & LLM citations

      Monthly G2.com page views and citations by AI answer engines for Genesys.

      Page views and citations · Genesys

      Source: G2 review data

      Losing to

      Based on reviewers of other products who said they switched from Genesys.

      1

      Enghouse Contact Center

      2 switched
      2

      Genesys Cloud CX

      2 switched
      3

      Talkdesk

      2 switched
      4

      NICE CXone

      2 switched
      5

      Sprinklr Service

      2 switched

      Key stats

      —

      33

      Mid-Market

      1

      Adoption by company size

      SegmentShare of reviews
      Small Business26.3%
      Mid-Market52.6%
      Enterprise21.1%

      Quarterly history

      QuarterReviewsStar rating
      2025 Q414.0

      Satisfaction ratings

      Ease of Use8.9
      Ease of Setup8.3
      Quality of Support8.7
      Meets Requirements9.0

      What reviewers say

      Streamlined Calling, But New Layout Needs Improvement

      4.0

      “I really appreciate the new updated layout in Genesys, which makes it easier for me to group calls within a specific type of campaign that I'm working on. This enhanced organization helps me manage campaigns more effectively. Additionally, I love the ability to transfer calls wit”

      Mod SPOC

      Good product for CRM

      4.0

      “The way of features they are introducing, asking an ideas from the customer and based on the votes the development activities and deployment are stared.”

      Management Consultant

      Genesys helps me contact my customers at ease!

      5.0

      “What do you like best about Genesys? the thing I like about Genesys is that I was able to contact my customers easily at any place in the world, also I can schedule a callback on it so I won't forget”

      User