G2 Vendor Directory

Balto

#9 in Contact Center Quality Assurance

St Louis, US

1

Products on G2

596

Total reviews

4.8

Avg. star rating

  • Balto ranks #9 in Contact Center Quality Assurance.
  • Reviews across Balto's portfolio declined 38.5% quarter-over-quarter.
  • Balto's 1 product span 6 categories on G2.
  • Mid-Market is the largest segment among reviewers, at 50.2%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across Balto's products.

Page views and citations · Balto

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

1

Five9

2 switched
2

Vicidial Group

2 switched
3

n8n GmbH

1 switched
4

Verint

1 switched
5

Patterson Veterinary

1 switched

Losing to

Based on reviewers of other products who said they switched from Balto.

1

CallMiner

1 switched
2

ABSTRAKT

1 switched
3

Prodigal

1 switched
4

Gong

1 switched

Key stats

-38.5%

#9

6

Mid-Market

2017

171

St Louis, US

Adoption by company size

SegmentShare of reviews
Small Business24.5%
Mid-Market50.2%
Enterprise25.3%

Quarterly history

QuarterTotal reviewsAvg. rating
2024 Q4324.9
2025 Q1154.9
2025 Q215.0
2025 Q344.8
2025 Q464.9
2026 Q1105.0
2026 Q2134.7
2026 Q384.4