Capacity

#16 in Contact Center Knowledge Base

University City, Missouri

Products on G2

319

Total reviews

4.5

Avg. star rating

Capacity ranks #16 in Contact Center Knowledge Base.
Reviews across Capacity's portfolio grew 188.9% quarter-over-quarter.
Capacity's 2 products span 15 categories on G2.
Mid-Market is the largest segment among reviewers, at 52.1%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across Capacity's products.

Page views and citations · Capacity

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

Gong

Salesforce

iMatrix Software

MaestroQA

Zendesk

Losing to

Based on reviewers of other products who said they switched from Capacity.

ShipMonk

1 switched

Key stats

+188.9%

#16

Mid-Market

2017

701

University City, Missouri

Adoption by company size

Segment	Share of reviews
Small Business	22.2%
Mid-Market	52.1%
Enterprise	25.7%

Quarterly history

Quarter	Total reviews	Avg. rating
2024 Q4	9	3.8
2025 Q1	13	4.5
2025 Q2	16	4.2
2025 Q3	17	3.8
2025 Q4	12	3.9
2026 Q2	9	4.8
2026 Q3	26	4.6

About Capacity

Founded in 2017, Capacity is the agentic support automation platform that powers every customer experience activity from a single AI knowledge orchestration layer. Capacity unifies omnichannel AI agents, real-time agent assist, automated quality assurance, conversational intelligence and proactive outbound WhatsApp, SMS and voice campaigns into a single platform so organizations can deliver faster, more consistent support. More than 20,000 organizations rely on Capacity to deflect repetitive inquiries, empower human agents, automate post-interaction work and proactively engage customers.