Avaya

#9 in Contact Center Workforce

Morristown, NJ

Products on G2

262

Total reviews

4.2

Avg. star rating

Avaya Contact Center ranks #9 in Contact Center Workforce.
Reviews across Avaya's portfolio declined 100.0% quarter-over-quarter.
Avaya's 4 products span 14 categories on G2.
Enterprise is the largest segment among reviewers, at 49.8%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across Avaya's products.

Page views and citations · Avaya

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

Cisco

Genesys

Qualtrics

Alvaria, Inc.

Zoom

Losing to

Based on reviewers of other products who said they switched from Avaya.

Genesys

NiCE

Nextiva

RingCentral

Cisco

Key stats

-100.0%

Enterprise

2000

11,753

Morristown, NJ

Adoption by company size

Segment	Share of reviews
Small Business	16.5%
Mid-Market	33.7%
Enterprise	49.8%

Quarterly history

Quarter	Total reviews	Avg. rating
2024 Q4	1	5.0
2025 Q1	1	4.5
2025 Q2	2	3.3
2025 Q3	2	3.0
2025 Q4	3	3.5
2026 Q1	2	4.5
2026 Q2	1	5.0

About Avaya

Avaya is a global provider of enterprise communications, customer experience (CX), and unified communications (UC) solutions for cloud, hybrid, and on-premises deployments. We deliver secure, mission-critical reliability for regulated industries like healthcare, finance, and government. We empower teams to communicate seamlessly across voice, video, messaging, and social channels. Contact center leaders gain AI-driven insights—including intelligent routing, conversational AI, and real-time transcription—without vendor lock-in.