G2 Vendor Directory

Genesys

#2 in Speech Analytics

Menlo Park, CA

3

Products on G2

1,707

Total reviews

4.4

Avg. star rating

  • Genesys Cloud CX ranks #2 in Speech Analytics.
  • Reviews across Genesys's portfolio declined 19.2% quarter-over-quarter.
  • Genesys's 3 products span 25 categories on G2.
  • Mid-Market is the largest segment among reviewers, at 44.3%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across Genesys's products.

Page views and citations · Genesys

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

1

Avaya

63 switched
2

Cisco

23 switched
3

Zoiper.com

15 switched
4

NiCE

14 switched
5

Enghouse Systems

13 switched

Losing to

Based on reviewers of other products who said they switched from Genesys.

1

Salesloft

14 switched
2

Sprinklr

9 switched
3

RingCentral

6 switched
4

ScorebuddyCX

5 switched
5

NiCE

5 switched

Key stats

-19.2%

#2

25

Mid-Market

1990

8,740

Menlo Park, CA

Adoption by company size

SegmentShare of reviews
Small Business17.1%
Mid-Market44.3%
Enterprise38.6%

Quarterly history

QuarterTotal reviewsAvg. rating
2024 Q4114.2
2025 Q144.9
2025 Q2334.6
2025 Q3314.7
2025 Q4304.5
2026 Q1444.5
2026 Q2264.6
2026 Q3214.8