G2 Vendor Directory

Avaya IP Office

by Avaya

11

Reviews

4.5

Star rating

#19

Rank in UCaaS Platforms

Pros and cons

Pros

    Cons

      Traffic & LLM citations

      Monthly G2.com page views and citations by AI answer engines for Avaya IP Office.

      Page views and citations · Avaya IP Office

      Source: G2 review data

      Winning from

      Based on reviewers who said they switched from another product.

      1

      Cisco Unified Communications Manager (CallManager)

      1 switched
      2

      Webex Calling

      1 switched
      3

      Qualtrics Customer Experience

      1 switched

      Losing to

      Based on reviewers of other products who said they switched from Avaya IP Office.

      1

      Nextiva

      12 switched
      2

      RingEX

      6 switched
      3

      Yeastar P-Series PBX System

      6 switched
      4

      Five9 Intelligent Cloud Contact Center Platform

      4 switched
      5

      Genesys Cloud CX

      4 switched

      Key stats

      —

      73

      Mid-Market

      2

      Adoption by company size

      SegmentShare of reviews
      Small Business9.1%
      Mid-Market63.6%
      Enterprise27.3%

      Quarterly history

      QuarterReviewsStar rating
      2025 Q114.5

      Satisfaction ratings

      Ease of Use9.0
      Ease of Setup9.1
      Quality of Support8.8
      Meets Requirements9.6

      What reviewers say

      Anaya IP Office

      4.5

      “Avaya IP office allows the users to use multiple communication services through a single platform.”

      Specialist

      Avaya IP Office Experience

      5.0

      “The easy go configuration, Scalability, Integration and Quality of the calls are the best things of Avaya IP Office”

      IT Manager

      Good telephony product for small customers

      4.5

      “Easily manage by application instead of commands, batter option of telephony redundancy”

      Manager technical services