Avaya Contact Center
Reviews
Star rating
Rank in Contact Center Workforce
Pros and cons
Pros
- Calling Features
- Features
- Connectivity
- Analytics
- Ease of Use
- Call Quality
Cons
- Difficult Setup
- Frequent Authentication
- Error Handling
- Customization Difficulty
- Difficult Implementation
- Complexity
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 16.0% |
| Mid-Market | 33.5% |
| Enterprise | 50.5% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q2 | 1 | 3.0 |
| 2025 Q3 | 1 | — |
| 2025 Q4 | 2 | 2.8 |
Satisfaction ratings
What reviewers say
Amazing for Many Projects and Easy to Recommend
“I find it amazing and it helps me with many projects, my family uses it and I also love it. I'm happy to show it to my associates as well so that we can .”
Great for Remote Agent Quality and Coaching
“I like using Avaya Contact Center because it helps me ensure that my agents are maintaining quality standards. The silent whisper feature is really handy for coaching agents without customers hearing. I don't have to micromanage my employees, and it reduces their stress knowing I”
Rock-Solid Reliability, but a Clunky, Outdated UI
“When I worked at AAA, we used two forms for our phones and Avaya was more consistent and never really went down.”