Avaya Unified Communications
42
Reviews
4.2
Star rating
#11
Rank in Video Conferencing
Pros and cons
Pros
- Ease of Use
- Video Conferencing
- Instant Messaging
- Remote Work
- VoIP Services
- Easy Integration
Cons
- Call Drops
- Connection Issues
- Zoom Issues
- Software Glitches
- Glitches
- Missed Calls
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
—
45
Enterprise
4
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 16.7% |
| Mid-Market | 23.8% |
| Enterprise | 59.5% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2026 Q1 | 1 | — |
Satisfaction ratings
Ease of Use8.9
Ease of Setup8.1
Quality of Support8.7
Meets Requirements9.2
What reviewers say
Crystal-Clear Calls with Flexible Call Settings
5.0
“I like how clear the calls are, and I also appreciate the settings I can adjust to receive and transfer calls.”
VERY GOOD SOFTWARE
5.0
“What I like the most is its ease of implementation and intuitive way of handling.”
Avaya UCaas likes and Dislikes
3.5
“There are two Features I like in Avaya UCaas 1. Connect Anywhere 2. You will Gain all-in-one Functionality of the Unified Communication Portfolio. Being an Administrator, I need to do the end-to-end Configurations and New implementation and Support the operations issues. You can”