G2 Vendor Directory

CloudTalk

#3 in Contact Center

New York

1

Products on G2

1,943

Total reviews

4.4

Avg. star rating

  • CloudTalk ranks #3 in Contact Center.
  • Reviews across CloudTalk's portfolio declined 4.0% quarter-over-quarter.
  • CloudTalk's 1 product span 9 categories on G2.
  • Small Business is the largest segment among reviewers, at 64.9%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across CloudTalk's products.

Page views and citations · CloudTalk

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

1

Aircall

108 switched
2

RingCentral

35 switched
3

Ringover

23 switched
4

Dialpad

21 switched
5

Google

18 switched

Losing to

Based on reviewers of other products who said they switched from CloudTalk.

1

Aloware

10 switched
2

Aircall

6 switched
3

CallHippo

5 switched
4

Kixie

4 switched
5

Saas Labs

2 switched

Key stats

-4.0%

#3

9

Small Business

2016

228

New York

Adoption by company size

SegmentShare of reviews
Small Business64.9%
Mid-Market31.3%
Enterprise3.9%

Quarterly history

QuarterTotal reviewsAvg. rating
2024 Q4534.6
2025 Q11194.6
2025 Q2954.3
2025 Q3994.6
2025 Q41404.5
2026 Q11204.4
2026 Q2994.3
2026 Q3954.3