Convin.ai
549
Reviews
4.7
Star rating
#19
Rank in Speech Analytics
Pros and cons
Pros
- Ease of Use
- Accuracy
- User Interface
- Auditing Efficiency
- Reporting
- Auditing
Cons
- Inadequate Reporting
- Auditing Issues
- Limited Customization
- Improvement Needed
- Call Issues
- Poor Reporting
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-100.0%
80
Enterprise
3
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 6.2% |
| Mid-Market | 31.4% |
| Enterprise | 62.4% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 5 | 5.0 |
| 2025 Q1 | 8 | 4.4 |
| 2025 Q2 | 7 | 4.9 |
| 2026 Q2 | 2 | 4.3 |
Satisfaction ratings
Ease of Use9.5
Ease of Setup9.3
Quality of Support9.6
Meets Requirements9.4
What reviewers say
Best AI for Customer Conversations
4.5
“It helps me gain deeper insights into customer conversations.”
Easy to use
5.0
“A convenient platform and the support team is quite helpful throughout the setup and if any queries.”
Accurate Tracking and Scoring
5.0
“The interface is very simple to use and monitoring of each call and resulted review analysis is also good.”