eDesk
83
Reviews
4.6
Star rating
#12
Rank in Online Marketplace Optimization Tools
Pros and cons
Pros
- Ease of Use
- Customer Support
- Efficiency
- Features
- Helpful
- Easy Setup
Cons
- Learning Curve
- Ticketing Issues
- Ticket Management
- Not Intuitive
- Expensive
- Data Inaccuracy
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-11.1%
75
Small Business
6
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 84.4% |
| Mid-Market | 15.6% |
| Enterprise | 0.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 5.0 |
| 2025 Q2 | 6 | 4.9 |
| 2025 Q3 | 21 | 4.8 |
| 2025 Q4 | 15 | 4.7 |
| 2026 Q1 | 3 | 4.5 |
| 2026 Q2 | 9 | 4.8 |
| 2026 Q3 | 8 | 4.6 |
Satisfaction ratings
Ease of Use9.3
Ease of Setup8.9
Quality of Support9.4
Meets Requirements9.2
What reviewers say
All My Messages Across 20+ Platforms in One Place
5.0
“Being Able to manage my msgs from 20+ platforms at one place”
Easy to Use Software with Incredibly Helpful Support
5.0
“The software is very easy to use, and the team is incredibly helpful whenever I need support.”
Great Marketplace and Mailbox Integrations, but Limited Granular Ticket Performance Reporting
3.5
“I like that you can integrate a large number of marketplace platforms in one place, and that you can link it directly to key mailboxes.”