Helpwise
Reviews
Star rating
Rank in Email Client
Pros and cons
Pros
- Easy Access
- Simple
- Helpful
- Visibility
- Customer Management
- Training
Cons
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 90.1% |
| Mid-Market | 9.9% |
| Enterprise | 0.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q1 | 1 | 5.0 |
| 2025 Q3 | 1 | 5.0 |
Satisfaction ratings
What reviewers say
Excellent support and tool
“The patience and support of Ashroof A as Helpwise technical support was very good in solving my problem, from a chat conversation to on-platform support. I have worked with Helpwise for years as my main mailing platform, which I recommend 100%.”
Really enjoy helpwise for my team.
“Helpwise is quite efficent for our team, the colorful tags allows to be organized and the internal notes/discusions allows my team to collaborate on the tickets. We use both the inbox and chat support feature every day and are generally quite satisfied with the tool. It's ver”
Comprehensive product with robust support
“Unlike many other tools Helpwise is simple to understand and train the team on. My team was able to adopt Helpwise without any friction. The support is always quick to respond and could be relied upon to fix any problem asap.”