SQM CX Quality™
379
Reviews
4.5
Star rating
#3
Rank in Contact Center Quality Assurance
Pros and cons
Pros
- Ease of Use
- Helpful
- Navigation Ease
- Easy Access
- Coaching
- Experience Improvement
Cons
- Call Issues
- Complexity
- Inaccurate Data Analysis
- Scoring Issues
- App Functionality
- Poor Reporting
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
+4.3%
67
Mid-Market
1
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 8.1% |
| Mid-Market | 52.5% |
| Enterprise | 39.4% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 3 | 4.2 |
| 2025 Q1 | 12 | 4.4 |
| 2025 Q2 | 11 | 4.6 |
| 2025 Q3 | 5 | 5.0 |
| 2025 Q4 | 40 | 4.4 |
| 2026 Q1 | 55 | 4.5 |
| 2026 Q2 | 23 | 4.4 |
| 2026 Q3 | 24 | 4.2 |
Satisfaction ratings
Ease of Use9.1
Ease of Setup9.0
Quality of Support9.2
Meets Requirements9.3
What reviewers say
A Good Survey Measurement Program
4.5
“I like the Survey tracking system, the ability to view statistics, and the "Rewards" Program.”
A great tool to measure quality and performance.
5.0
“I like that it gives the ability to receive the feedback we may normally not hear.”
This is a great system! Just by doing whats asked of you you can earn more money!
5.0
“I like that it tells us how the members feel we helped them during the call.”