Oversai Quality Assurance
Reviews
Star rating
Rank in Contact Center Quality Assurance
Pros and cons
Pros
- Automation
- Artificial Intelligence
- Time-saving
- Customer Support
- Integrations
- Ease of Use
Cons
- Initial Difficulties
- Inadequate AI Capabilities
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 8.0% |
| Mid-Market | 88.0% |
| Enterprise | 4.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 4.0 |
| 2025 Q1 | 5 | 4.9 |
| 2025 Q2 | 3 | 4.8 |
| 2025 Q3 | 2 | 5.0 |
| 2025 Q4 | 12 | 5.0 |
| 2026 Q1 | 1 | 5.0 |
| 2026 Q2 | 2 | 5.0 |
Satisfaction ratings
What reviewers say
Control total de calidad en operaciones complejas
“Lo que más valoro de Oversai es la centralización y la visibilidad 360° que ofrece para auditar distintos canales, tanto llamadas como chats. En operaciones complejas, donde trabajamos con agentes internos y con proveedores externos (BPOs), Oversai nos ayuda a estandarizar criter”
Incredible Support and product overall!
“The setup support from Andres and Oscar is second to none. Incredible. Obviously, the product is great, too.”
Revolutionized QA with Stellar Support
“I like the communication and prompt responses from Oversai Quality Assurance's support team. They've consistently taken feedback and rolled out fixes quickly, sometimes as soon as the same day. The initial setup was super easy, and it's one of the best experiences I've had with a”