G2 Vendor Directory

Business Instant Messaging

96

Products

219K

Total reviews

4.4

Avg. rating

Microsoft Teams by Microsoft leads the Business Instant Messaging category with a 4.4 rating from 19,390 reviews. ClickUp has the strongest momentum in the category, up +22.1% quarter-over-quarter.

LLM citations

Monthly citations by AI answer engines for the top products in Business Instant Messaging.

LLM citations · Business Instant Messaging

Source: G2 review data

Key stats

Microsoft Teams

ClickUp

Mid-Market

Category trends

How the Business Instant Messaging market is moving, from G2 review and Grid data.

Which products are most adopted?
1
Slack38,641 2
Microsoft Teams17,463 3
Zoom Workplace7,551 4
Webex Suite4,457 5
Google Workspace2,368
Which products climbed the Grid most?
1
ChatWork11 2
Troop Messenger11 3
Teamwork Chat9 4
Lark8 5
Otter.ai5
Which products are reviewers switching to?
1
Google Workspace1,148 2
Microsoft Teams1,006 3
Zoom Workplace880 4
Slack612 5
Webex Suite329
Which products do enterprises choose?
1
Slack7,099 2
Microsoft Teams7,061 3
Webex Suite2,278 4
Zoom Workplace1,606 5
Google Workspace465
Which products do mid-market buyers choose?
1
Slack15,480 2
Microsoft Teams6,660 3
Zoom Workplace2,597 4
Webex Suite1,423 5
Google Workspace904
Which products do small businesses choose?
1
Slack15,707 2
Microsoft Teams3,584 3
Zoom Workplace3,282 4
ClickUp1,192 5
Google Workspace976

Fastest growing

Ranked by G2 Momentum score.

1

ClickUp

by ClickUp · 15,182 reviews

4.6
2

Blink

by Blink · 404 reviews

4.6
3

Zenzap

by Zenzap · 91 reviews

4.5

All products

Ranked by G2 Grid position.

1

Microsoft Teams

by Microsoft · 19,390 reviews

4.4
2

Slack

by Salesforce · 40,133 reviews

4.5
3

Google Workspace

by Google · 48,263 reviews

4.6
4

Zoom Workplace

by Zoom · 56,430 reviews

4.5
5

Microsoft 365

by Microsoft · 5,875 reviews

4.6

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