Lark
Reviews
Star rating
Rank in Retail Task Management
Pros and cons
Pros
- Ease of Use
- Features
- Team Collaboration
- Communication
- Daily Use
- All-in-one
Cons
- Learning Curve
- Slow Performance
- Integration Issues
- Not Intuitive
- Slow Loading
- Limited Features
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 48.7% |
| Mid-Market | 33.8% |
| Enterprise | 17.4% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 3 | 3.2 |
| 2025 Q2 | 1 | — |
| 2025 Q3 | 7 | 4.6 |
| 2025 Q4 | 9 | 4.3 |
| 2026 Q1 | 5 | 4.5 |
| 2026 Q2 | 6 | 4.8 |
| 2026 Q3 | 24 | 4.7 |
Satisfaction ratings
What reviewers say
Easy to Learn and All-in-One, Though Docs Can Be Confusing
“as a new user i can easily understand how to use Lark for my job, this also integrated with docs, sheet, and powerpoint that can work in only using one app”
All-in-One Simplicity but Organizational Setup Challenges
“I really like that Lark brings everything together into one communication and business tool. It's great that it's all in one place, which makes it really simple to use, especially for beginners. I mostly use the Messenger and email features, and they work well for me.”
All-in-One Platform with Easy Automation and AI Agent Integration
“I like that it has everything inside, not just oh it has docs, sheets, but like everything, automation done, integrating it with AI Agent easy.”