Jira Service Management
Reviews
Star rating
Rank in IT Service Management (ITSM) Tools
Pros and cons
Pros
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features
Cons
- Learning Curve
- Complexity
- Steep Learning Curve
- Complex Setup
- Complex UI
- Expensive
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 19.1% |
| Mid-Market | 42.9% |
| Enterprise | 38.1% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 5 | 4.4 |
| 2025 Q1 | 4 | 4.4 |
| 2025 Q2 | 11 | 4.5 |
| 2025 Q3 | 147 | 4.6 |
| 2025 Q4 | 19 | 4.5 |
| 2026 Q1 | 7 | 4.6 |
| 2026 Q2 | 22 | 4.3 |
| 2026 Q3 | 1 | 5.0 |
Satisfaction ratings
What reviewers say
Easy Task & Issue Tracking with Real-Time Visibility
“Task & Issue Tracking – Easy to create, assign, and monitor tasks, bugs, and user stories. Visibility & Transparency – Real-time tracking helps everyone see project status, blockers, and ownership.”
User-Friendly JIRA with a Great Kanban Board for Incident Tracking
“I have used JIRA for incident management and it's UI was great and user friendly, it is easy to adept and it's kanban board is very useful for maintaining incidents, tracking is very cool. we can easily track tickets and also can automate the process”
Jira Makes Project Management Possible with Smarter Pipelines and AI Power
“We have been using Jira software for a couple of years now, and it has helped us a lot, especially with task optimisation, clearer pipelines, and better resource allocation. In short, I’d put it this way: project management without Jira wouldn’t be possible for us, especially wit”