Spiceworks Cloud Help Desk
Reviews
Star rating
Rank in Service Desk
Pros and cons
Pros
- Incident Management
- Efficiency
- Team Collaboration
- Communication Efficiency
- Tracking Ease
- Collaboration
Cons
- Limited Functionality
- Time Delays
- Connectivity Issues
- Integration Issues
- Notification Issues
- Missing Features
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 22.3% |
| Mid-Market | 65.7% |
| Enterprise | 12.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|
Satisfaction ratings
What reviewers say
Free Solution for IT Help Desk: Spiceworks Cloud Help Desk
“I'm managing my support tickets with Spiceworks Cloud Help Desk. It is very good for my company. Spiceworks community always helpful about issues. We are using all of our support tickets. Integration and implementation is very easy with Spiceworks Cloud Help Desk. We are using t”
Functional but clunky
“It is simple, streamlined and perfect for a small business help desk. I can set up my agents, ticket notifications and start receiving tickets in minutes, and it is easy to use.”
Use to love Spiceworks Helpdesk, now hate it.
“I love the on premiss version, but they are end-of-life it. The ticket system is excellent, and being able to create a new ticket from email. Spiceworks stopped using the mobile app, which sucks, and now only offer a cloud solution that we can't even migrate into with our email a”