G2 Vendor Directory

TeamSupport

#5 in Proactive Customer Retention

Dallas, TX

1

Products on G2

891

Total reviews

4.4

Avg. star rating

  • TeamSupport ranks #5 in Proactive Customer Retention.
  • TeamSupport's 1 product span 10 categories on G2.
  • Mid-Market is the largest segment among reviewers, at 45.8%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across TeamSupport's products.

Page views and citations · TeamSupport

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

1

Salesforce

11 switched
2

Microsoft

6 switched
3

Freshworks

4 switched
4

Rev.io PSA formerly Tigerpaw One

4 switched
5

Zendesk

3 switched

Losing to

Based on reviewers of other products who said they switched from TeamSupport.

1

Zoom

2 switched
2

Freshworks

2 switched
3

Incident IQ

1 switched
4

TeamDynamix

1 switched
5

Whereby

1 switched

Key stats

—

#5

10

Mid-Market

2008

63

Dallas, TX

Adoption by company size

SegmentShare of reviews
Small Business41.2%
Mid-Market45.8%
Enterprise13.1%

Quarterly history

QuarterTotal reviewsAvg. rating
2024 Q414.5
2025 Q174.6
2025 Q225.0
2025 Q314.5
2025 Q414.0
2026 Q174.7