G2 Vendor Directory

Incident IQ

#20 in HR Service Delivery

Atlanta, Georgia

1

Products on G2

221

Total reviews

4.6

Avg. star rating

  • Incident IQ ranks #20 in HR Service Delivery.
  • Incident IQ's 1 product span 8 categories on G2.
  • Mid-Market is the largest segment among reviewers, at 52.0%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across Incident IQ's products.

Page views and citations · Incident IQ

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

1

TOPdesk

6 switched
2

Ziff Davis

5 switched
3

SolarWinds Worldwide LLC

5 switched
4

Freshworks

3 switched
5

osTicket

2 switched

Losing to

Based on reviewers of other products who said they switched from Incident IQ.

1

One to One Plus

1 switched
2

Cisco

1 switched

Key stats

—

#20

8

Mid-Market

2016

216

Atlanta, Georgia

Adoption by company size

SegmentShare of reviews
Small Business14.5%
Mid-Market52.0%
Enterprise33.5%

Quarterly history

QuarterTotal reviewsAvg. rating
2026 Q133.2