G2 Vendor Directory

Proactive Customer Retention

21

Products

4,046

Total reviews

4.6

Avg. rating

Gainsight Customer Success by Gainsight Inc. leads the Proactive Customer Retention category with a 4.5 rating from 1,767 reviews. Hook has the strongest momentum in the category, up -100.0% quarter-over-quarter.

LLM citations

Monthly citations by AI answer engines for the top products in Proactive Customer Retention.

LLM citations · Proactive Customer Retention

Source: G2 review data

Key stats

Gainsight Customer Success

Hook

Mid-Market

Category trends

How the Proactive Customer Retention market is moving, from G2 review and Grid data.

Which products are most adopted?
1
Gainsight Customer Success1,340 2
Qualtrics Customer Experience95 3
EverAfter41 4
Customerscore.io37 5
Eclipse AI31
Which products climbed the Grid most?
1
Ascendo AI5 2
SupportLogic5 3
Hook1
Which products do enterprises choose?
1
Gainsight Customer Success400 2
Qualtrics Customer Experience39 3
Ascendo AI20 4
EverAfter9 5
SupportLogic8
Which products do mid-market buyers choose?
1
Gainsight Customer Success775 2
Qualtrics Customer Experience42 3
Hook22 4
EverAfter21 5
Eclipse AI15
Which products do small businesses choose?
1
Gainsight Customer Success122 2
Customerscore.io23 3
Qualtrics Customer Experience14 4
Eclipse AI13 5
TeamSupport12

Fastest growing

Ranked by G2 Momentum score.

1

Hook

by Hook · 53 reviews

4.7
2

Qualtrics Customer Experience

by Qualtrics · 752 reviews

4.3
3

Gainsight Customer Success

by Gainsight Inc. · 1,767 reviews

4.5

All products

Ranked by G2 Grid position.

1

Gainsight Customer Success

by Gainsight Inc. · 1,767 reviews

4.5
2

Qualtrics Customer Experience

by Qualtrics · 752 reviews

4.3
3

SupportLogic

by SupportLogic · 25 reviews

4.7
4

Freshdesk Customer Success

by Freshworks · 22 reviews

4.5
5

TeamSupport

by TeamSupport · 891 reviews

4.4

Showing 5 of 21