Sprinklr Insights
Reviews
Star rating
Rank in Brand Intelligence
Pros and cons
Pros
- Artificial Intelligence
- Helpful
- Sentiment Analysis
- Intuitive
- Ease of Use
- AI Assistant
Cons
- Learning Curve
- Improvement Needed
- Learning Difficulty
- Intuitiveness Issue
- Time-consuming Processes
- Limited Customization
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 25.7% |
| Mid-Market | 25.7% |
| Enterprise | 48.6% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q1 | 5 | 4.2 |
| 2025 Q2 | 1 | 2.0 |
| 2025 Q3 | 1 | 4.0 |
Satisfaction ratings
What reviewers say
Sprinklr Insights: Listening précis et benchmarking facile à prendre en main
“Sur la partie LISTENING, on peut configurer en toute autonomie, et avec une grande précision, les requêtes que l’on veut monitorer sur un large éventail de canaux. On peut ensuite classer les mentions selon des catégories prédéfinies ou personnalisées, ce qui est très bien pour p”
Easy to use and fast
“The dashboard are well designed and show the datas i've been looking for without making me use many filters which reduces the amount of time i spent on work. I'ts easy to implement and use because the insight is allocated to the same software i talk to my customers daily. I use i”
Simple Tool for Great Customer Insights
“User-Friendly Interface, Advanced Analytics, Customizable Reporting, AI-Driven Insights Best Collaboration Tools The customer support team is very helpful and quick to respond Sprinklr Insights works well with other tools. It’s easy to connect with social media, websites, a”