LivePerson

#11 in Conversational Commerce Platforms

New York, NY

Products on G2

389

Total reviews

4.3

Avg. star rating

LivePerson ranks #11 in Conversational Commerce Platforms.
LivePerson's 3 products span 23 categories on G2.
Mid-Market is the largest segment among reviewers, at 41.7%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across LivePerson's products.

Page views and citations · LivePerson

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

SugarAI

Olark

Salesloft

Tidio

Fin

Losing to

Based on reviewers of other products who said they switched from LivePerson.

Sprinklr

Zendesk

LiveHelpNow

Glia

Gladly

Key stats

—

#11

Mid-Market

1995

1,181

New York, NY

Adoption by company size

Segment	Share of reviews
Small Business	27.1%
Mid-Market	41.7%
Enterprise	31.3%

Quarterly history

Quarter	Total reviews	Avg. rating
2025 Q1	2	4.3
2025 Q2	7	—
2025 Q3	16	4.8
2025 Q4	7	4.3
2026 Q1	13	4.2

About LivePerson

LivePerson is a technology company that specializes in conversational AI and messaging solutions for businesses. Their platform enables companies to engage with customers through various channels, including messaging apps, websites, and mobile applications. LivePerson's AI-driven tools facilitate real-time customer interactions, automate responses, and enhance customer service efficiency, aiming to improve overall user experience and business outcomes. For more information, visit their website at [liveperson.com](https://www.liveperson.com/).