net2phone
194
Reviews
4.4
Star rating
#24
Rank in Video Conferencing
Pros and cons
Pros
- Ease of Use
- Customer Service
- Customer Support
- Helpful
- Simplicity Focus
- Affordable
Cons
- Lack of Intuitiveness
- Connection Issues
- Poor Quality
- Customer Service
- Phone Issues
- Long Wait Times
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
+0.0%
67
Small Business
9
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 79.9% |
| Mid-Market | 17.5% |
| Enterprise | 2.6% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q2 | 4 | 3.9 |
| 2026 Q1 | 2 | 3.3 |
| 2026 Q2 | 1 | 3.5 |
| 2026 Q3 | 1 | 4.5 |
Satisfaction ratings
Ease of Use8.9
Ease of Setup8.6
Quality of Support8.8
Meets Requirements8.9
What reviewers say
Calling Customers from My Personal Cell Phone with Our Business Number is a Game-Changer
4.5
“my favorite feature is that i can now call customers from my personal cell phone using the app and it shows up as my business number”
Simple Queue Setup, but Reporting and App Stability Need Improvement
3.5
“Simple phone system with ability to create MSP-required queues for different scenarios”
Limited Support and Follow-Up Hold Back an Otherwise Simple MS Teams Integration
2.5
“It’s simple for users, and the integration with MS Teams works well almost all the time.”