Medallia

#3 in Feedback Analytics

San Francisco, CA

Products on G2

619

Total reviews

4.5

Avg. star rating

Medallia Customer Experience ranks #3 in Feedback Analytics.
Reviews across Medallia's portfolio declined 100.0% quarter-over-quarter.
Medallia's 6 products span 13 categories on G2.
Mid-Market is the largest segment among reviewers, at 41.0%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across Medallia's products.

Page views and citations · Medallia

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

Zendesk

SurveyMonkey

CustomerGauge

Qualtrics

NiCE

Losing to

Based on reviewers of other products who said they switched from Medallia.

Qualtrics

Reputation

Totango

Mouseflow

MaestroQA

Key stats

-100.0%

Mid-Market

2001

2,765

San Francisco, CA

Adoption by company size

Segment	Share of reviews
Small Business	28.1%
Mid-Market	41.0%
Enterprise	30.9%

Quarterly history

Quarter	Total reviews	Avg. rating
2024 Q4	8	4.6
2025 Q1	19	4.5
2025 Q2	8	4.5
2025 Q3	4	4.4
2025 Q4	4	4.5
2026 Q1	29	4.6
2026 Q2	13	4.5

About Medallia

Medallia is the #1 AI-driven platform for experience transformation, trusted by the world’s most iconic brands — including 9 of the Fortune 10. With Medallia, enterprise organizations turn billions of feedback signals into clear, prioritized business actions. With deep domain expertise, proven enterprise infrastructure, a powerful partner ecosystem, and consistent leadership recognition from top industry analysts, Medallia transforms customer experience into a strategic driver of business growth and continuous improvement. Learn more at www.medallia.com.