Medallia Customer Experience
Reviews
Star rating
Rank in Feedback Analytics
Pros and cons
Pros
- Feedback Management
- Helpful
- Ease of Use
- Customer Support
- Insights Generation
- Customer Feedback
Cons
- Steep Learning Curve
- Learning Curve
- Limitations
- AI Limitations
- Improvement Needed
- Missing Features
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 9.6% |
| Mid-Market | 21.7% |
| Enterprise | 68.7% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 8 | 4.6 |
| 2025 Q1 | 18 | 4.7 |
| 2025 Q2 | 8 | 4.5 |
| 2025 Q3 | 3 | 4.2 |
| 2025 Q4 | 3 | 4.5 |
| 2026 Q1 | 29 | 4.6 |
| 2026 Q2 | 11 | 4.5 |
Satisfaction ratings
What reviewers say
Turning Customer Feedback into Actionable Insights with Medallia
“What I like best about Medallia Customer Experience is its ability to consolidate customer feedback from multiple channels and turn it into actionable insights. It helps identify recurring customer concerns, monitor satisfaction trends, and pinpoint areas for improvement. I also ”
Medallia Brings Customer Vision to Life
“Their ability to listen to their customers and bring their vision to life.”
Advanced AI Analytics and Unified Data Integration That Drive Smarter Decisions
“Delivers value through advanced AI-driven analytics, a closed-loop feedback system, and unified data integration across all touchpoints—empowering smarter decisions and sustained optimization.”