Medallia Digital Experience Analytics (DXA)
36
Reviews
4.4
Star rating
#18
Rank in Heatmap Tools
Pros and cons
Pros
- Platform Quality
- Filtering Options
- Session Replay
- User Journey
- User Behavior Tracking
- Communication
Cons
- Time-Consumption
- Capture Issues
- Complex Configuration
- Tagging Issues
- Complexity
- Complex Querying
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
—
56
Enterprise
5
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 13.9% |
| Mid-Market | 36.1% |
| Enterprise | 50.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q3 | 1 | 5.0 |
| 2025 Q4 | 1 | 4.5 |
Satisfaction ratings
Ease of Use8.2
Ease of Setup8.1
Quality of Support8.8
Meets Requirements8.1
What reviewers say
Generates powerful insights for optimising customer experience
5.0
“Ease of generating Insights and powerful data presentations backed by a thorough understanding with session replays”
Decibel
5.0
“Decibel is a very useful software for administration departments which has a very easy user interface .It is very useful for manage employees leave records and attendance.”
Good tool Day to Day Task Management
4.0
“we are using Decibel for Employee Attendance and Payroll Management; the good thing about Decibel is that it simplifies the process and makes it easy to manage Daily routine Tasks”