Medallia Agent Connect
276
Reviews
4.6
Star rating
#22
Rank in Feedback Analytics
Pros and cons
Pros
Cons
- Poor Management
- Expensive Features
- Poor Customer Support
- Improvement Needed
- Expensive
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-100.0%
75
Mid-Market
2
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 38.4% |
| Mid-Market | 54.3% |
| Enterprise | 7.2% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q1 | 1 | 0.0 |
| 2026 Q2 | 2 | 4.5 |
Satisfaction ratings
Ease of Use9.3
Ease of Setup9.2
Quality of Support9.4
Meets Requirements9.2
What reviewers say
Streamlined Customer Feedback and One-on-One Meetings with Helpful QA Forms
4.5
“We’re able to gather customer feedback, use their tools for one-on-one meetings with our team, and take advantage of their QA forms as part of our process.”
Best Surveys tool
5.0
“The simplest and the best design and the way it shows the surveys to the customers. -Easy to use between company members for mentoring and documenting. loved it so much!”
exceptional
5.0
“It has been the reason why I am able to keep track of my progress at work and as well provides me the option to see how satisfied our clients are with the services I prove. The metrics interface is off the charts.”