Totango

#8 in Customer Success

New York, NY

Products on G2

1,810

Total reviews

4.4

Avg. star rating

Totango ranks #8 in Customer Success.
Reviews across Totango's portfolio declined 100.0% quarter-over-quarter.
Totango's 2 products span 9 categories on G2.
Mid-Market is the largest segment among reviewers, at 63.6%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across Totango's products.

Page views and citations · Totango

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

Gainsight Inc.

Planhat

Salesforce

ChurnZero

HubSpot

Losing to

Based on reviewers of other products who said they switched from Totango.

Planhat

Gainsight Inc.

ChurnZero

Vitally

Velaris

Key stats

-100.0%

Mid-Market

2010

116

New York, NY

Adoption by company size

Segment	Share of reviews
Small Business	18.8%
Mid-Market	63.6%
Enterprise	17.6%

Quarterly history

Quarter	Total reviews	Avg. rating
2024 Q4	36	4.0
2025 Q1	82	4.2
2025 Q2	63	3.8
2025 Q3	82	4.2
2025 Q4	13	3.9
2026 Q1	7	3.6
2026 Q2	6	3.6

About Totango

Totango is a Leader in The Forrester Wave™: Customer Success Platforms Report, but it isn’t customer success software. Totango is a Customer Growth Platform designed to support a new post-Sales paradigm – one focused on driving measurable customer outcomes and building a repeatable, predictable customer growth engine. Totango combines scalable customer management, predictive revenue intelligence, and a strategic post-Sales methodology focused on earning expansion through proof of customer ROI. Revenue leaders from more than 600 organizations globally rely on Totango to drive customer retention, expansion, and deeper post-Sales revenue rigor. To learn more, visit https://www.totango.com/.