G2 Vendor Directory

Customer Success

32

Products

18.3K

Total reviews

4.6

Avg. rating

Freshdesk by Freshworks leads the Customer Success category with a 4.4 rating from 3,867 reviews. Custify has the strongest momentum in the category, up +13.0% quarter-over-quarter.

LLM citations

Monthly citations by AI answer engines for the top products in Customer Success.

LLM citations · Customer Success

Source: G2 review data

Key stats

Freshdesk

Custify

Mid-Market

Category trends

How the Customer Success market is moving, from G2 review and Grid data.

Which products are most adopted?
1
Gainsight Customer Success1,756 2
ChurnZero1,578 3
Totango1,062 4
Freshdesk1,008 5
Planhat930
Which products climbed the Grid most?
1
Hook6 2
Skalin5 3
HubSpot Service Hub3 4
Verint Voice of the Customer3 5
Freshdesk Customer Success2
Which products are reviewers switching to?
1
Totango85 2
Catalyst77 3
Planhat68 4
Vitally63 5
HubSpot Service Hub52
Which products do enterprises choose?
1
Gainsight Customer Success570 2
Totango219 3
ChurnZero137 4
Aviso133 5
Freshdesk94
Which products do mid-market buyers choose?
1
Gainsight Customer Success983 2
ChurnZero960 3
Totango602 4
Planhat553 5
Catalyst466
Which products do small businesses choose?
1
Freshdesk470 2
ChurnZero439 3
Custify335 4
Planhat289 5
Vitally282

Fastest growing

Ranked by G2 Momentum score.

1

Custify

by Custify · 534 reviews

4.7
2

ChurnZero

by ChurnZero · 1,631 reviews

4.7
3

Planhat

by Planhat · 964 reviews

4.5

All products

Ranked by G2 Grid position.

1

Freshdesk

by Freshworks · 3,867 reviews

4.4
2

HubSpot Service Hub

by HubSpot · 3,017 reviews

4.4
3

ChurnZero

by ChurnZero · 1,631 reviews

4.7
4

Gainsight Customer Success

by Gainsight Inc. · 1,767 reviews

4.5
5

Planhat

by Planhat · 964 reviews

4.5

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