G2 Vendor Directory

Hornbill

#32 in IT Service Management (ITSM) Tools

Ruislip, UNITED KINGDOM

1

Products on G2

137

Total reviews

4.5

Avg. star rating

  • Hornbill Service Manager ranks #32 in IT Service Management (ITSM) Tools.
  • Hornbill's 1 product span 3 categories on G2.
  • Enterprise is the largest segment among reviewers, at 57.7%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across Hornbill's products.

Page views and citations · Hornbill

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

1

Zoho

4 switched
2

ServiceNow

3 switched
3

Ziff Davis

2 switched
4

Zendesk

2 switched
5

IBM

1 switched

Losing to

Based on reviewers of other products who said they switched from Hornbill.

1

Halo Service Solutions

1 switched
2

ServiceNow

1 switched
3

SysAid

1 switched

Key stats

—

#32

3

Enterprise

1995

178

Ruislip, UNITED KINGDOM

Adoption by company size

SegmentShare of reviews
Small Business4.4%
Mid-Market38.0%
Enterprise57.7%

Quarterly history

QuarterTotal reviewsAvg. rating