Hornbill Service Manager
Reviews
Star rating
Rank in IT Service Management (ITSM) Tools
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 4.4% |
| Mid-Market | 38.0% |
| Enterprise | 57.7% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|
Satisfaction ratings
What reviewers say
Efficient and User friendly: Hornbill Service Manager
“The best part about Hornbill Service Manager is how easy it is to use It helps us track service requests and its customizable workflows are really helpful for making our work easier”
A feature rich service management solution and good value proposition
“Excellent workflow engine allowing you to configure both quick and simple solutions, with the ability to add in complex workflows as your own processes mature.”
Fantastic Customer Service and Progression over the years
“My Company has been a Hornbill customer for 5 years now. It is a younger ITSM solution so not as advanced as some of its competitors. However, the speed at which they are churning out new solutions is amazing and they are quickly catching up. The reason we have remained with Horn”