Help Scout

#11 in Shared Inbox

Boston, MA

Products on G2

441

Total reviews

4.4

Avg. star rating

Help Scout ranks #11 in Shared Inbox.
Reviews across Help Scout's portfolio declined 50.0% quarter-over-quarter.
Help Scout's 2 products span 9 categories on G2.
Small Business is the largest segment among reviewers, at 61.0%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across Help Scout's products.

Page views and citations · Help Scout

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

Zendesk

Freshworks

Fin

Salesforce

Microsoft

Losing to

Based on reviewers of other products who said they switched from Help Scout.

HubSpot

Zendesk

Fin

Gorgias

Freshworks

Key stats

-50.0%

#11

Small Business

2011

290

Boston, MA

Adoption by company size

Segment	Share of reviews
Small Business	61.0%
Mid-Market	34.4%
Enterprise	4.6%

Quarterly history

Quarter	Total reviews	Avg. rating
2024 Q4	2	4.0
2025 Q1	1	5.0
2025 Q2	2	4.0
2025 Q3	7	4.4
2025 Q4	1	4.5
2026 Q1	7	4.2
2026 Q2	4	4.1
2026 Q3	2	5.0

About Help Scout

Help Scout is a customer support platform designed to facilitate seamless communication between businesses and their customers. It provides tools for shared inboxes, knowledge base management, and customer engagement, enabling teams to deliver personalized and efficient support. With features like live chat, reporting, and integrations with popular applications, Help Scout aims to enhance the customer experience while streamlining support operations. More information can be found on their website at [helpscout.com](https://www.helpscout.com/).