Help Scout for G Suite
Reviews
Star rating
Rank in Google Workspace for Sales
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 50.0% |
| Mid-Market | 50.0% |
| Enterprise | 0.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|
Satisfaction ratings
What reviewers say
Good for team email aggregation and oversight
“It gives a coherent client experience for our email communication - all signatures are the same, with piped text templates to customize each user. Outgoing emails all look like they're coming from our group inbox. Best of all though, is the internal communication with notes and t”
The best Help Desk software out there!
“We have integrated Help Scout for G Suite with our website and social media - it monitors all customer questions and compliants in one space. Integrates with our e-commerce software and brings in order details within the interface so I don't need to research the order.”
Help Scout has improved communication within our company between multiple departments.
“The most helpful thing about Help Scout is that all general emails funnel down to one inbox where associates in different departments can go in and identify what emails and tasks need addressing. By allowing this, our company departments, whether sales or customer service, can ta”