G2 Vendor Directory

Harmony

#4 in AI IT Agents

New York, US

1

Products on G2

81

Total reviews

4.8

Avg. star rating

  • Harmony ranks #4 in AI IT Agents.
  • Reviews across Harmony's portfolio declined 95.2% quarter-over-quarter.
  • Harmony's 1 product span 4 categories on G2.
  • Mid-Market is the largest segment among reviewers, at 61.7%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across Harmony's products.

Page views and citations · Harmony

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

1

Atlassian

9 switched
2

Freshworks

6 switched
3

Zoho

1 switched
4

Zendesk

1 switched
5

monday.com

1 switched

Losing to

Based on reviewers of other products who said they switched from Harmony.

1

ServiceNow

1 switched

Key stats

-95.2%

#4

4

Mid-Market

2025

76

New York, US

Adoption by company size

SegmentShare of reviews
Small Business23.5%
Mid-Market61.7%
Enterprise14.8%

Quarterly history

QuarterTotal reviewsAvg. rating
2026 Q1474.8
2026 Q2214.9
2026 Q31—