Olark
224
Reviews
4.3
Star rating
#125
Rank in Live Chat
Pros and cons
Pros
- User Interface
- Interface Ease
Cons
- Billing Issues
Traffic & LLM citations
Source: G2 review data
Key stats
—
52
Small Business
1
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 50.4% |
| Mid-Market | 44.2% |
| Enterprise | 5.4% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2026 Q1 | 1 | 3.5 |
Satisfaction ratings
Ease of Use9.4
Ease of Setup9.2
Quality of Support9.0
Meets Requirements9.0
What reviewers say
Great Admin/User Interface, But Paying to Export Transcripts Stings
3.5
“The interface is really nice for both the admin and the user.”
Chat Platform for Small Business Websites
4.0
“Olark offered the basic features that you'll need for your business to start chatting with customers on your website. It has an easy-to-use interface. Chat is another avenue to engage with customers who are not willing to call or email.”
Great Way to Communicate with our Customers
5.0
“I love how easy this service makes it for our customers to contact us.”