Grasshopper
162
Reviews
3.9
Star rating
#70
Rank in VoIP Providers
Pros and cons
Pros
- VoIP Services
- Intuitive
- Messaging Features
- Calling Features
- Easy Connection
Cons
- Customer Service
- Account Management
- High Cost
- Background Issues
- Call Drops
- Long Waiting
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-83.3%
35
Small Business
1
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 86.3% |
| Mid-Market | 9.3% |
| Enterprise | 4.3% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 2 | 0.3 |
| 2025 Q1 | 1 | 0.0 |
| 2025 Q2 | 2 | 0.0 |
| 2025 Q3 | 1 | 4.0 |
| 2026 Q1 | 1 | 5.0 |
| 2026 Q2 | 6 | 4.2 |
| 2026 Q3 | 1 | 4.5 |
Satisfaction ratings
Ease of Use8.3
Ease of Setup8.2
Quality of Support8.0
Meets Requirements8.5
What reviewers say
Grasshopper Makes Setup and Voicemail Configuration a Breezey easy setup
4.5
“Grasshopper is easy to use and set up voicemails and configure the system quickly to be up a running. Its as easy as a few clicks to get started once you pick out your number.”
Great Calling App
3.5
“its a good application for calling, and it's focused only on calling.”
Straightforward UI and Fair Pricing, but Limited Functionality
3.0
“Pretty straight forward UI. Phone number, messages, alerts and that’s it. That makes it easy to operate, performance wise it doesn’t require too many stuff like nowadays phones. Pricing is fair for what you pay.”