Google Voice
167
Reviews
4.1
Star rating
#5
Rank in Google Workspace Communication Tools
Pros and cons
Pros
- Phone Numbers
- Text Messaging
- Ease of Use
- Privacy
- Easy Setup
- Features
Cons
- Limited Features
- Poor Automation Support
- Registration Issues
- Poor Customer Support
- Missing Features
- Connection Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-50.0%
39
Small Business
1
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 63.1% |
| Mid-Market | 25.5% |
| Enterprise | 11.5% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 5 | 4.5 |
| 2025 Q1 | 2 | 4.3 |
| 2025 Q3 | 2 | 4.5 |
| 2025 Q4 | 3 | 4.5 |
| 2026 Q1 | 1 | 4.0 |
| 2026 Q2 | 2 | 1.8 |
| 2026 Q3 | 1 | 5.0 |
Satisfaction ratings
Ease of Use8.9
Ease of Setup8.5
Quality of Support7.6
Meets Requirements8.4
What reviewers say
Issues Without Explanations
0.0
“Not much of anything. It might work for personal use but definitely not the way we needed it to and what we were told would happen.”
Easy to Use Product that is similar to other Google Portals
3.5
“The management from the Portal that feels similar to what I am used to with other Google Products made the usage an implementation easy. I didn't run into any confusion or issues with using it.”
Great for a Free Extra Number, but Buggy and Sometimes Unreliable
4.5
“I appreciated being able to have an additional number on my phone without incurring an extra cost.”