Zoom Phone
Reviews
Star rating
Rank in VoIP Providers
Pros and cons
Pros
- Ease of Use
- Video Conferencing
- Reliability
- Easy Communication
- Video Quality
- Features
Cons
- Limited Features
- Zoom Issues
- Meeting Issues
- Missing Features
- Connection Issues
- Call Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 51.8% |
| Mid-Market | 33.4% |
| Enterprise | 14.9% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 10 | 4.5 |
| 2025 Q1 | 13 | 5.0 |
| 2025 Q2 | 21 | 4.2 |
| 2025 Q3 | 33 | 4.6 |
| 2025 Q4 | 120 | 4.3 |
| 2026 Q1 | 33 | 4.5 |
| 2026 Q2 | 27 | 4.2 |
| 2026 Q3 | 4 | 5.0 |
Satisfaction ratings
What reviewers say
Easy, Trustworthy Calling Abroad When You’re Out of the Country
“That I can use it to call when I’m out of my country when I can’t use my regular line and it’s easier than other options out there and more trustable.”
Effortless Meetings, Highly Recommended
“I like that Zoom Phone makes it easy to handle calls and stay connected with my team. The call quality is good, and features like call management, messaging, and easy collaboration make communication more convenient.”
Seamless One-Tap Transition from Voice Call to Zoom Meeting
“The ability to transition a standard voice call into a full zoom video meeting with the single tap. It is incredibly helpful when a quick project call turns into a full bugging session.”