Exotel

#17 in Communication Platform as a Service (CPaaS)

Bangalore, Karnataka

Products on G2

341

Total reviews

4.3

Avg. star rating

Exotel Customer Communication Platform ranks #17 in Communication Platform as a Service (CPaaS).
Reviews across Exotel's portfolio declined 100.0% quarter-over-quarter.
Exotel's 2 products span 6 categories on G2.
Mid-Market is the largest segment among reviewers, at 47.6%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across Exotel's products.

Page views and citations · Exotel

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

Knowlarity Communications

Kaleyra

MyOperator

Twilio

Zendesk

Losing to

Based on reviewers of other products who said they switched from Exotel.

Ozonetel

Talkdesk

Convin

Kaleyra

Saas Labs

Key stats

-100.0%

#17

Mid-Market

2011

749

Bangalore, Karnataka

Adoption by company size

Segment	Share of reviews
Small Business	23.2%
Mid-Market	47.6%
Enterprise	29.1%

Quarterly history

Quarter	Total reviews	Avg. rating
2025 Q1	1	5.0
2025 Q2	1	5.0
2025 Q3	3	4.8
2025 Q4	7	4.6
2026 Q1	4	4.8
2026 Q2	2	4.3

About Exotel

Exotel is a leading provider of AI transformation to enterprises for customer engagement and experience. With over 20 billion annual conversations across Omni channel, voice, agents and bots, Exotel is trusted by more than 7000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education. Customer expectations are evolving, and businesses face the challenge of balancing the need for increased revenue, optimized costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering an AI-powered communication solution to address all three!