Twilio

#5 in E-Commerce Data Integration

San Francisco, CA

Products on G2

1,921

Total reviews

4.2

Avg. star rating

Twilio Segment ranks #5 in E-Commerce Data Integration.
Reviews across Twilio's portfolio declined 76.3% quarter-over-quarter.
Twilio's 8 products span 26 categories on G2.
Small Business is the largest segment among reviewers, at 53.7%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across Twilio's products.

Page views and citations · Twilio

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

Intuit Mailchimp

Constant Contact

Sinch

Adobe

Google

Losing to

Based on reviewers of other products who said they switched from Twilio.

Telnyx

Plivo

Signal House

Customer.io

Netcore Private Limited

36 switched

Key stats

-76.3%

Small Business

2008

7,801

San Francisco, CA

$52.8M

Adoption by company size

Segment	Share of reviews
Small Business	53.7%
Mid-Market	34.2%
Enterprise	12.1%

Quarterly history

Quarter	Total reviews	Avg. rating
2024 Q4	11	3.4
2025 Q1	6	2.1
2025 Q2	5	3.7
2025 Q3	20	3.5
2025 Q4	15	3.7
2026 Q1	15	3.9
2026 Q2	38	3.6
2026 Q3	9	1.2

About Twilio

Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers.