G2 Vendor Directory

Communication Platform as a Service (CPaaS)

68

Products

9,837

Total reviews

4.5

Avg. rating

Sinch Engage by Sinch leads the Communication Platform as a Service (CPaaS) category with a 4.5 rating from 64 reviews. Wati has the strongest momentum in the category, up -42.9% quarter-over-quarter.

LLM citations

Monthly citations by AI answer engines for the top products in Communication Platform as a Service (CPaaS).

LLM citations · Communication Platform as a Service (CPaaS)

Source: G2 review data

Key stats

Sinch Engage

Wati

Small Business

Category trends

How the Communication Platform as a Service (CPaaS) market is moving, from G2 review and Grid data.

Which products are most adopted?
1
Plivo741 2
Twilio528 3
Bandwidth453 4
Telnyx CPaaS432 5
Vonage Communications APIs400
Which products are reviewers switching to?
1
Telnyx CPaaS108 2
Plivo89 3
Signal House68 4
Ozonetel46 5
Vonage Communications APIs20
Which products do enterprises choose?
1
Twilio94 2
Bandwidth67 3
Dotdigital46 4
Plivo38 5
Vonage Communications APIs35
Which products do mid-market buyers choose?
1
Twilio165 2
Bandwidth163 3
Dotdigital162 4
Ozonetel132 5
Plivo121
Which products do small businesses choose?
1
Plivo581 2
Telnyx CPaaS342 3
Vonage Communications APIs269 4
Twilio261 5
Signal House259

Fastest growing

Ranked by G2 Momentum score.

1

Wati

by Wati · 517 reviews

4.6
2

Sinch Engage

by Sinch · 64 reviews

4.5
3

MSG91

by MSG91 · 199 reviews

4.5

All products

Ranked by G2 Grid position.

1

Sinch Engage

by Sinch · 64 reviews

4.5
2

Signal House

by Signal House · 288 reviews

4.8
3

Wati

by Wati · 517 reviews

4.6
4

WhatsApp Business Platform

by Meta Platforms, Inc · 252 reviews

4.6
5

Webex Connect

by Cisco · 105 reviews

4.5

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