Ozonetel

#15 in Contact Center Knowledge Base

San Jose, California

Products on G2

625

Total reviews

4.6

Avg. star rating

Ozonetel ranks #15 in Contact Center Knowledge Base.
Reviews across Ozonetel's portfolio declined 100.0% quarter-over-quarter.
Ozonetel's 1 product span 10 categories on G2.
Mid-Market is the largest segment among reviewers, at 62.2%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across Ozonetel's products.

Page views and citations · Ozonetel

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

Exotel

49 switched

Elision TechnoLab

20 switched

Knowlarity Communications

17 switched

Kaleyra

9 switched

Tata Communications

7 switched

Losing to

Based on reviewers of other products who said they switched from Ozonetel.

TeleCMI

3 switched

Zipteams Technologies Pvt. Ltd.

FreJun

Kapture CX

Exotel

Key stats

-100.0%

#15

Mid-Market

2007

378

San Jose, California

Adoption by company size

Segment	Share of reviews
Small Business	28.3%
Mid-Market	62.2%
Enterprise	9.4%

Quarterly history

Quarter	Total reviews	Avg. rating
2024 Q4	20	4.8
2025 Q1	48	4.5
2025 Q2	19	4.6
2025 Q3	7	4.9
2025 Q4	9	4.8
2026 Q1	4	4.5
2026 Q2	2	4.8

About Ozonetel

Ozonetel is an industry-leading unified customer experience intelligence (oneCXi) platform that helps enterprises engage, convert, and retain customers, at scale. The AI-engineered platform empowers businesses to orchestrate journeys across a multitude of touchpoints, power billions of personalized conversations, and gain a 360º view of customers across the lifecycle. 3,500+ global brands such as Dyson, WeWork, Toyota Connected, Henkel, Etihad Airways, HDFC Bank, HDB Financial Services, ICICI Bank, Flipkart, Zomato, AngelOne, Tata 1mg, BigBasket, Nykaa, Snapdeal, Acko, ET Money, Apollo Hospitals, Hiranandani, and Delhivery, trust oneCXi to capture the pulse of customers, drive cohesive experiences, and increase lifetime value. Ozonetel is recognized as a leader in 7 CX categories, rated amongst the ‘Top 50 Customer Service’ and ‘Top 100 Fastest Growing Products Globally’ by G . Furthermore, Ozonetel has received numerous industry awards and accolades for product innovation and CX transformation for its customers.

Products

Ozonetel

by Ozonetel · 625 reviews

4.6

Showing 1 of 1

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