eGain

#39 in Email Management

Sunnyvale, CA

Products on G2

Total reviews

4.0

Avg. star rating

eGain Mail ranks #39 in Email Management.
eGain's 3 products span 3 categories on G2.
Enterprise is the largest segment among reviewers, at 48.5%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across eGain's products.

Page views and citations · eGain

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

Five9

1 switched

Losing to

Based on reviewers of other products who said they switched from eGain.

Zendesk

Shelf

Freshworks

Salesforce

Sprinklr

Key stats

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#39

Enterprise

1997

780

Sunnyvale, CA

Adoption by company size

Segment	Share of reviews
Small Business	36.4%
Mid-Market	15.2%
Enterprise	48.5%

Quarterly history

Quarter	Total reviews	Avg. rating

About eGain

eGain is a leading provider of AI-powered knowledge management and customer experience automation solutions. With over 25 years of expertise, eGain helps enterprises integrate siloed content, automate trusted knowledge workflows, and deliver measurable AI-ROI through proven frameworks and methods. Global 2000 companies across industries rely on eGain's solutions to transform customer service, reduce costs, and achieve successful AI implementations at scale. Visit www.egain.com for more info.