eGain Mail
Reviews
Star rating
Rank in Email Management
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 30.8% |
| Mid-Market | 15.4% |
| Enterprise | 53.8% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|
Satisfaction ratings
What reviewers say
Good but not best for the Corporates dealing in Customer Services
“eGain Mail helps companies manage large volumes of customer emails and web forms responsively and effectively. There are pre-defined workflows to manage incoming email and web form inquiries.”
Trusted the best web based email
“I will be honest and say this is the most efficient trusted and reliable web based email i have ever used since. This has a lot of potential and i cant wait to have more people use it”
eGain email and Chat is user friendly and its integrated with Cisco UCCE also called ECE.
“eGain is an excellent product and uses application multiple features if you know the background application functionality. Create Entry points, Block the special characters.”