G2 Vendor Directory

Five9

#1 in Call Compliance

San Ramon, CA

1

Products on G2

625

Total reviews

4.1

Avg. star rating

  • Five9 Intelligent Cloud Contact Center Platform ranks #1 in Call Compliance.
  • Reviews across Five9's portfolio declined 65.0% quarter-over-quarter.
  • Five9's 1 product span 26 categories on G2.
  • Mid-Market is the largest segment among reviewers, at 56.5%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across Five9's products.

Page views and citations · Five9

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

1

Avaya

16 switched
2

NiCE

13 switched
3

Cisco

10 switched
4

RingCentral

6 switched
5

Verint

5 switched

Losing to

Based on reviewers of other products who said they switched from Five9.

1

Talkdesk

37 switched
2

UJET

32 switched
3

NiCE

14 switched
4

Vanillasoft

10 switched
5

Convoso

7 switched

Key stats

-65.0%

#1

26

Mid-Market

2001

3,127

San Ramon, CA

$1.2M

Adoption by company size

SegmentShare of reviews
Small Business23.8%
Mid-Market56.5%
Enterprise19.7%

Quarterly history

QuarterTotal reviewsAvg. rating
2024 Q4324.5
2025 Q1594.5
2025 Q2144.9
2025 Q3344.4
2025 Q4194.3
2026 Q1174.4
2026 Q2204.0
2026 Q374.8