eGain Chat
Reviews
Star rating
Rank in Live Chat
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 10.0% |
| Mid-Market | 20.0% |
| Enterprise | 70.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|
Satisfaction ratings
What reviewers say
Egain allows a better integration between the client and the brand in networks.
“If there is something that I have to highlight of Egain and that is perhaps what I like the most is the immediacy with which it allows the user to respond, thanks to the user interface and alert notifications allows the client to be attended to immediately , which in turn allows ”
A close experience with the client.
“eGain has an outstanding platform! The chat functions make it super simple for customers to engage with CSRs and the analytics it can track is perfect for any business. I find it an excellent option for those people who want to have a flexible schedule and make their life a perf”
Chat
“I like the on screen alerts as well the ability to use frequently used phrases”